Forge Labs AI
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Service · Voice

AI voice agents that answer every call.

We engineer voice systems that sound like your best receptionist — always on, always calm, and integrated with the tools you already run.

Human phone coverage doesn't scale.

Adding headcount for call volume is expensive, slow, and inconsistent. Off-the-shelf IVR menus lose the caller by prompt three. Neither option gets you the calm, competent conversation your brand deserves.

Every Forge Labs engagement is scoped, architected, and owned by an engineer. See how it fits in the full service directory.

Custom voice agents, engineered per business.

Trained on your intake scripts, escalation rules, and CRM fields. Deployed over Twilio, Vapi, or Retell with the model stack tuned for latency and cost per minute.

  • Human-quality voice, sub-500ms latency
  • Every call transcribed, summarised, and routed
  • Native integrations with calendar, CRM, and SMS
How it works

From scope to steady-state.

  1. 01
    Scope every intent

    Every reason-for-call is mapped, scripted, and rehearsed against a red-team of real edge cases.

  2. 02
    Build the stack

    Telephony, STT, LLM, TTS, and orchestration wired for sub-500ms turn latency.

  3. 03
    Integrate deeply

    Calendar bookings, CRM writes, SMS confirmations, and Slack/Teams alerts happen inside a single call.

  4. 04
    Launch and tune

    Supervised production, daily transcript review, and weekly tuning until the agent operates on autopilot.

Built on
  • Twilio
  • Vapi
  • Retell
  • OpenAI
  • Anthropic
  • Groq
  • ElevenLabs
  • Deepgram

Purpose-built for the way you actually operate.

Every voice agent we deploy is trained on your intake scripts, your escalation rules, and the exact fields your CRM expects. There are no generic flows and no visible seams — the caller hears one voice, and the work lands in the right place.

Integrated with the systems that matter.

Calendar bookings, CRM writes, follow-up SMS, and internal notifications happen inside a single automated pass. When the call ends, the record is already routed.

Frequently asked

Answers, on the record.

What is an AI voice agent?
An AI voice agent is a phone-based conversational system built on real-time speech-to-text, a large language model, and text-to-speech — deployed over a telephony provider like Twilio or Vapi. It can answer inbound calls, qualify leads, book appointments, and log every conversation to a CRM autonomously.
How natural does an AI voice agent sound?
Modern voice agents built on ElevenLabs or Deepgram achieve sub-500ms turn latency and human-quality prosody. Most callers do not identify them as AI when the system is engineered with proper interruption handling, backchannels, and business-specific tone.
How much does an AI voice agent cost?
Custom AI voice agents typically range from $6,000 to $25,000 to build, plus $0.08–$0.20 per minute in usage costs (telephony, model inference, and TTS). Pricing depends on integration complexity, call volume, and the number of intents the agent handles.
Which platforms can Forge Labs deploy voice agents on?
Forge Labs builds on Twilio, Vapi, Retell, and custom SIP infrastructure, using OpenAI, Anthropic, or Groq for reasoning, and ElevenLabs or Deepgram for voice. Every stack is chosen per client based on latency, cost, and integration needs.
Can an AI voice agent integrate with my CRM and calendar?
Yes. Forge Labs voice agents integrate natively with HubSpot, Salesforce, GoHighLevel, Cal.com, Calendly, and Google Calendar. Custom CRMs are supported via API. Every call produces a structured record, transcript, summary, and next-action.
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