AI automation for dental practices.
We help dental groups recover the calls, recalls, and referrals that quietly leak revenue every week — with systems that operate around your chairs, your PMS, and your hygiene schedule.
What most teams accept as normal.
- 1–3 new-patient calls lost to voicemail every day
- Lapsed recall lists that never get worked
- No-show rates above 15% eroding hygiene production
- Front desk buried under insurance verification calls
- Same-day cancellations that never get refilled
A system for every seam.
- Missed new-patient calls
- Lapsed recall list
- High no-show rate
- Insurance verification burden
- Empty same-day slots
The phone stops being the bottleneck.
A single-location practice loses on average one to three new-patient calls per day to voicemail — every one of them a booked competitor. Our AI receptionists answer every call in your voice, book directly into Dentrix, Eaglesoft, Open Dental, or Curve, and hand off complex cases to the front desk with full context.
Every deployment is scoped to the operational realities of dental practices. Review the underlying service architecture.
Recall and reactivation, on autopilot.
We rebuild lapsed-patient outreach into a system: personalized recall sequences by SMS and voice, deposit collection where appropriate, and follow-up that keeps running until the appointment is booked — with every touch logged back to the patient's record.
Every deployment is scoped to the operational realities of dental practices. Review the underlying service architecture.
Hygiene chairs that stay full.
Same-day cancellations trigger an automatic waitlist agent that texts the next fit patient and offers the slot. The chair refills in minutes instead of sitting empty.
Every deployment is scoped to the operational realities of dental practices. Review the underlying service architecture.
+38 new patients per month, no additional staff.
We deployed an AI receptionist across four locations, integrated with Eaglesoft, and rebuilt the recall pipeline. Within 90 days: 100% call answer rate, 38 additional new patients per month at $1,400 average lifetime value, and 62% reduction in no-shows on the hygiene schedule.
Answers, on the record.
- Which practice management systems does Forge Labs integrate with for dental practices?
- Forge Labs integrates with Dentrix, Eaglesoft, Open Dental, Curve, Denticon, and Carestream. Two-way booking, patient record lookups, and appointment updates work identically across all supported PMS platforms — via native APIs where available and secure middleware where required.
- How does an AI receptionist handle insurance verification?
- The AI receptionist collects insurance carrier, member ID, and group number during the call, and can trigger real-time eligibility checks via Vyne, DentalXChange, or Onederful. Verified benefits and coverage details are attached to the appointment before the patient arrives — freeing your front desk from the verification queue.
- Can AI reduce dental practice no-show rates?
- Yes. Forge Labs deploys layered no-show recovery: SMS reminders 24 hours out, voice reminders 2 hours out, deposit requirements on high-risk appointment types, and automated waitlist backfill on cancellation. Practices typically move from 15–20% no-show rates to under 5% within 60 days.
- Is patient data secure with an AI receptionist?
- Yes. Forge Labs deploys dental AI systems on HIPAA-eligible infrastructure with Business Associate Agreements, encryption at rest and in transit, minimum-necessary data handling, and full audit logging. Voice recordings and transcripts are stored only where retention is required, and access is role-scoped.
- How long does it take to deploy AI at a dental practice?
- A single-location dental practice is typically live in 3–4 weeks: one week for PMS integration and scripting, one week for supervised testing, and one to two weeks of production tuning. Multi-location groups take 6–10 weeks depending on the PMS consolidation state.
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