Internal AI assistants that teams actually use.
The graveyard of internal tools is mostly full of things nobody hated — they just weren't the fastest path to an answer. That's the bar.
Grounded answers with sources.
Every response has to cite the document it came from. Trust compounds when the team can verify; it collapses the first time the assistant confidently gets it wrong.
Meet people where they work.
Slack, Teams, the CRM sidebar — wherever the question is being asked already. A separate tool is a new habit to build. A slash-command is not.
Measure what shifts.
Instrument for answer-time, escalation rate, and repeat questions per week. If the assistant is working, onboarding time drops and the same questions stop appearing.
Occasional notes on AI systems, operations, and quiet architecture — sent when we have something worth reading.
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